Bull Bitcoin Terms and Conditions

1. Introduction and Definitions

1.1 These Terms and Conditions ("Terms") govern the use of Bull Bitcoin services, software, website, and applications (collectively, the "Services") provided by the respective Bull Bitcoin entities ("we," "us," "our," or "Bull Bitcoin") as specified below:

In Canada: Satoshi Portal Inc., a Canadian Corporation located in Alberta, registered under FINTRAC (Registration number M16730720) as a Money Service Business (MSB) dealing in virtual currencies.
In European Union countries: (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): Leonod SARL, a French Corporation registered under the AMF under the PSAN license E21-014.
In Costa Rica: Toro Pagos Limitada, a Costa Rican Corporation located in the Province of San Jose.
In Mexico: Toro Pagos, a Mexican Corporation located in the State of Mexico.

1.2 "User," "you," or "your" refers to any individual or entity using our Services.

1.3 "Bitcoin" refers to the cryptocurrency known as Bitcoin (BTC), and may include transactions performed using the Bitcoin Network, the Lightning Network, or the Liquid Network.

1.4 "Fiat currency" refers to government-issued currency that is designated as legal tender in its country of issuance.

2. Acceptance of Terms

2.1 By accessing, browsing, or using any of our Services, downloading and using the Wallet or the App, or creating an Account with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

2.2 If you do not agree to these Terms, you must immediately discontinue use of our Services.

2.3 We reserve the right to modify, amend, or change these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2.4 It is your responsibility to review these Terms periodically. We will make reasonable efforts to notify users of significant changes, but you should check our website regularly to view the current version.

3. Services Description

3.1 Bull Bitcoin offers two primary services:

Buy Bitcoin: The exchange of fiat currency for Bitcoin, with Bull Bitcoin ensuring delivery of Bitcoin to the user's specified Bitcoin wallet.
Sell Bitcoin: The exchange of Bitcoin for fiat currency, with Bull Bitcoin ensuring delivery of fiat currency to the user's specified fiat account.

3.2 Bull Bitcoin acts as the direct counterparty in all Bitcoin exchange transactions. We do not act as an intermediary between buyers and sellers.

3.3 Bull Bitcoin does not offer Bitcoin custody services. We do not hold, secure, or manage users' bitcoins on their behalf.

3.4 Any fiat payments or Bitcoin transactions associated with our Buy or Sell Bitcoin services are considered corollary activities to these primary services and do not constitute a payment processing service.

3.5 The maintenance of fiat currency-denominated account balances is a corollary activity to these primary services.

4. Account Registration and Management

4.1 To use our Services, you must create an account and provide accurate, complete, and up-to-date information as requested during the registration process.

4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3 You agree to immediately notify Bull Bitcoin of any unauthorized use of your account or any other breach of security.

4.4 Bull Bitcoin reserves the right to refuse registration, suspend, or terminate accounts at our discretion, particularly if we suspect violations of these Terms or applicable laws.

5. Account Balance

5.1 Bull Bitcoin maintains fiat currency account balances for its users solely for the purposes of:

a) Purchasing Bitcoin
b) Withdrawing fiat currency to a bank account belonging to the user

5.2 Users are prohibited from:

a) Withdrawing funds from their account balance to a third-party bank account
b) Leaving funds in their account balance for longer than strictly necessary to complete a Bitcoin purchase or fiat withdrawal

5.3 Bull Bitcoin account balances are not insured and do not constitute a bank account, trust account, or payment service provider account.

5.4 Users acknowledge the risks associated with maintaining a Bull Bitcoin account balance, including potential unauthorized access, hacking, fraud, or theft.

5.5 It is the user's responsibility to secure access to their Bull Bitcoin account. We provide second-factor authentication (2FA) to enhance account security, which users are strongly encouraged to enable and use.

5.6 Bull Bitcoin is not responsible for any damages resulting from unauthorized access to a user's account, except in cases of gross negligence on our part.

5.7 When adding funds to a Bull Bitcoin account balance, users must send funds exclusively from their own bank account. Funds from unregistered or foreign bank accounts may be denied and refunded, subject to applicable fees.

5.8 Bull Bitcoin may temporarily restrict access to the account balance if we believe the user is in breach of these terms and conditions, or if we believe the user's account has been compromised, or if we believe the user is the victim of attempted fraud, or if we are compelled to do so by law.

6. Buy Bitcoin Service Rules

6.1 The Buy Bitcoin service constitutes an agreement whereby Bull Bitcoin will deliver the specified amount of Bitcoin to the address, Liquid address, or Lightning Network invoice provided by the user, in exchange for the agreed-upon amount of fiat currency.

6.2 Users must provide a Bitcoin address, Lightning Network invoice, or Liquid network address from a wallet under their full and exclusive control. Providing addresses belonging to third parties is strictly prohibited, unless requested and approved by Bull Bitcoin.

6.3 The transaction is considered completed once the Bitcoin payment is sent by Bull Bitcoin to the provided address or invoice.

6.4 Users are solely responsible for the accuracy of the provided wallet information and the security of their Bitcoin wallet.

6.5 All Bitcoin sales are final and non-refundable. The Bitcoin exchange rate is guaranteed upon confirmation of purchase and cannot be altered.

6.6 The price of Bitcoin quoted by Bull Bitcoin in the context of its Buy Bitcoin service includes a "markup" and is available for review at www.bullbitcoin.com/rates.

6.7 Bitcoin payout transactions may be batched and scheduled. Users may opt for express withdrawal, subject to additional fees.

6.8 Bull Bitcoin is not liable for transaction confirmation delays and provides no guarantee of quick confirmations.

6.9 For Lightning Network purchases, Bull Bitcoin cannot guarantee successful payment due to potential network or wallet issues. Users are responsible for ensuring their Lightning Network wallet can receive payments from Bull Bitcoin.

7. Sell Bitcoin Service Rules

7.1 The Sell Bitcoin service constitutes an agreement whereby Bull Bitcoin purchases Bitcoin from the user in exchange for an agreed-upon amount of fiat currency, to be delivered according to the user's payment instructions.

a) Receive the fiat currency payment in their Bull Bitcoin account balance
b) Send the fiat currency payment to their own bank account
c) Send the fiat currency payment to a third party's bank account or payment account

7.3 Bull Bitcoin generates a price quote, including a Bitcoin address, Liquid address, or Lightning Network invoice, for the user to send payment. Price quotes expire after 5 minutes.

7.4 The Bitcoin exchange rate is locked when the unconfirmed Bitcoin transaction is detected on the blockchain.

7.5 The purchase is considered completed only when Bitcoin transactions are confirmed on the blockchain. Bull Bitcoin will not send fiat currency payments until confirmation.

7.6 Ownership of Bitcoin is transferred to Bull Bitcoin upon confirmation of the Bitcoin payment.

7.7 Every sale of Bitcoin to Bull Bitcoin is final and non-refundable.

7.8 Users are strictly prohibited from canceling unconfirmed transactions sent to Bull Bitcoin through any mechanism, including RBF or double spending. Violations may result in financial penalties and account restrictions.

8. Know Your Customer (KYC) and Compliance

8.1 Users must submit personal information required for "know your client" and anti-money laundering verifications before using Bull Bitcoin services.

a) Prevent users from using services
b) Request additional information
c) Restrict or terminate accounts

8.3 Users are responsible for the accuracy and completeness of their personal information, including but not limited to email address, telephone number, name, address, date of birth, identity documents, and proof of residence documents.

8.4 Periodic reviews and updates may be required to ensure compliance with Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures.

8.5 Bull Bitcoin is committed to complying with all applicable local, state, national, and international laws, including anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

9. Limitation of Liability

9.1 To the fullest extent permitted by applicable law, Bull Bitcoin and its affiliates, officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Services and your use thereof.

9.2 Bull Bitcoin shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

9.3 Users expressly understand and agree that their use of the Services is at their sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

9.4 Bull Bitcoin is not responsible for:

a) User errors, such as incorrect Bitcoin addresses
b) Fluctuations in Bitcoin value or potential losses
c) Losses due to user error, such as forgotten passwords or failed device backups
d) Any damages resulting from events beyond our control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials

10. Fraud and Scam Disclaimer

10.1 Bull Bitcoin explicitly disclaims any responsibility or liability for any losses, damages, or harm incurred by users as a result of scams, frauds, or any other deceptive practices perpetrated by third parties in connection with the use of our Services.

a) Bull Bitcoin does not have any obligation to investigate, verify, or ensure the legitimacy of any transaction, counterparty, or purpose for which a user may be utilizing our Services, in excess of our obligations under Money Laundering laws.
b) The user bears sole responsibility for conducting due diligence on any transaction, investment opportunity, or third party with whom they interact while using Bull Bitcoin's Services.
c) Bull Bitcoin does not endorse, guarantee, or vouch for the integrity, reliability, or legitimacy of any person, entity, or purpose for which a user may be buying or selling Bitcoin through our Services.
d) Bull Bitcoin is not responsible for identifying, preventing, or protecting users from potential scams, frauds, or other deceptive practices that may be associated with the use of cryptocurrencies or our Services.

10.3 Users expressly waive any right to hold Bull Bitcoin liable for losses or damages resulting from:

a) Falling victim to investment scams, Ponzi schemes, or other fraudulent activities.
b) Voluntarily sending Bitcoin or fiat currency to third parties, regardless of the purported purpose or promise of return.
c) Being coerced, manipulated, or deceived into using Bull Bitcoin's Services for any fraudulent or illegal purpose.
d) Any other form of deception or fraud perpetrated by third parties in connection with the use of our Services.

10.4 Bull Bitcoin strongly advises users to:

a) Exercise extreme caution and skepticism when dealing with third parties or investment opportunities.
b) Never share account credentials, private keys, or other sensitive information with anyone.
c) Be wary of promises of high or guaranteed returns on investments.
d) Conduct thorough research and seek independent professional advice before engaging in any significant financial transactions or investments.

10.5 In the event that a user suspects they have been the victim of a scam or fraud, they should immediately:

a) Cease all further interactions with the suspected fraudulent party.
b) Report the incident to appropriate law enforcement authorities.
c) Contact Bull Bitcoin's customer support to report the incident, understanding that while we may investigate and potentially take action to protect our platform, we are not obligated to assist in recovering lost funds or rectifying the user's situation.

11. Prohibited Use

11.1 Users are strictly prohibited from:

a) Using Bull Bitcoin services for any illegal or unauthorized purpose
b) Creating or operating multiple accounts
c) Providing false or misleading information
d) Impersonating or misrepresenting affiliation with any person or entity
e) Attempting to circumvent any security measures or restrictions
f) Engaging in any activity that interferes with or disrupts the Services
g) Using the Services for money laundering, terrorist financing, or other criminal activities
h) Attempting to manipulate or exploit the Services or exchange rates
i) Transferring funds to or from entities known for fraudulent behavior
j) Interacting with loan providers demanding cash or Bitcoin collateral
k) Engaging in any activities associated with scams or malicious intentions

11.2 Users or residents from the following countries are not allowed to access the platform:

Belarus
China
Democratic People’s Republic of Korea
Guatemala
Haiti
Iran
Libya
Moldova
Nicaragua
Russia
Sudan
South Sudan
Sri Lanka
Syria
Ukraine (Russian-occupied Crimea region)
Venezuela
Yemen
Zimbabwe
Serbia
Myanmar
Central African Republic
Congo Democratic Republic
Iraq
Lebanon
Somalia
Afghanistan
Algeria
Bangladesh
Bosnia & Herzegovina
Cambodia
Cuba
Egypt
Guyana
Laos
Pakistan
Palestine
Qatar
Uganda
Vanuatu
Vietnam
USA
United Kingdom

11.3 Violations of these prohibitions may result in immediate termination of your account, forfeiture of any funds or Bitcoin held in your account, and potential legal action.

12. Intellectual Property Rights

12.1 The Services and its original content, features, and functionality are and will remain the exclusive property of Bull Bitcoin and its licensors.

12.2 The Services are protected by copyright, trademark, and other laws of both the country in which Bull Bitcoin operates and foreign countries.

12.3 Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Bull Bitcoin.

13. Indemnification

13.1 You agree to defend, indemnify, and hold harmless Bull Bitcoin and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

a) Your use of and access to the Services
b) Your violation of any term of these Terms
c) Your violation of any third-party right, including without limitation any copyright, property, or privacy right
d) Any claim that your use of the Services has caused damage to a third party

13.2 This defense and indemnification obligation will survive these Terms and your use of the Services.

14. Governing Law and Dispute Resolution

14.1 These Terms shall be governed and construed in accordance with the laws of the jurisdiction of whichever legal entity the user is entering into a business relationship with, without regard to its conflict of law provisions (see Section 1 to determine which legal entity applies).

14.2 Any dispute arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by a competent arbitration authority, in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

14.3 The place of arbitration shall be the capital city of the jurisdiction of whichever legal entity the user is entering into a business relationship with (see Section 1 to determine which legal entity applies). The language of the arbitration shall be the official language of that Jurisdiction.

14.4 Any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class, consolidated or representative action.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

16. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published by Bull Bitcoin on the Services, shall constitute the entire agreement between you and Bull Bitcoin concerning the Services.

17. Contact Information

If you have any questions about these Terms, please contact us at: contact@bullbitcoin.com.

18. Law Enforcement Requests

Bull Bitcoin will respond to law enforcement requests from authorized law enforcement officials with proof of authority. The guide below explains how authorized law enforcement officials can contact Bull Bitcoin to request customer information.

Law enforcement inquiries provided to Bull Bitcoin should contain the relevant information to the request, including the details of the law enforcement agency, the related case officer or representative to contact, details of information requested, as well as a way in which Bull Bitcoin can authenticate the request being made as genuine.

The request should contain information that will help Bull Bitcoin identify the user or transaction for which the information is being sought. This could include Public Address, Transaction ID, IP Address, and Time & Date of suspicious activity.

Law enforcement inquiries can also include an attachment of any documentation that may be applicable or otherwise related to the request for information. These could include, but are not limited to, subpoenas, court orders, or search warrants.

19. Exchange rates, fees and transaction limits

19.1. Bull Bitcoin displays its exchange rates, transaction fees, transaction minimums, transaction maximums and estimated transaction processing times publicly at www.bullbitcoin.com/rates for the convenience of its users, for the sake of transparency and to provide information to the end user that may help him make a general assessment of our services.

19.2. When using the Buy Bitcoin service, the exchange rate at which Bull Bitcoin will sell Bitcoin to its users may differ from the exchange rate visible at www.bullbitcoin.com/rates. This is due to the fact that Bull Bitcoin may offer unique and customized exchange rates to certain users. If there is a discrepancy between the exchange rate at www.bullbitcoin.com/rates and the exchange rate executed during a Buy Bitcoin order, the rate executed during the Buy Order will prevail.

19.3. When using the Sell Bitcoin service, the exchange rate at which Bull Bitcoin will buy Bitcoin from its users may differ from the exchange rate visible at www.bullbitcoin.com/rates. This is due to the fact that Bull Bitcoin may offer unique and customized exchange rates to certain users. If there is a discrepancy between the exchange rate at www.bullbitcoin.com/rates and the exchange rate executed during a Sell Bitcoin order, the rate executed during the Sell Order will prevail.

19.4. The mention of "no fee" for the "Buy Bitcoin from account balance" and "Sell Bitcoin from account balance" services does not imply that Bull Bitcoin does not generate revenue by offering these services. The mention of "no fee" in this context reflects that fact that no extra processing or trading fee is associated to a Bitcoin exchange transaction to and from your account balance on top of the Buy price or Sell price offered by Bull Bitcoin.

19.5. Transaction maximums publicly available at www.bullbitcoin.com/rates are subject to your identity verification levels and imply that your account has full identity verification. Transaction maximums may be significantly lower, or not available at all, if your identity verification is incomplete. Transaction maximums may be unique and customized for each user. If there is a discrepancy between the transaction maximums displayed at www.bullbitcoin.com/rates and the transaction maximums that apply to a specific user’s account,, the transaction maximum that applies to the user’s account will prevail.

19.6. Transaction maximums may be subject to your own bank or payment processor. Transaction maximums listed at www.bullbitcoin.com/rates are the maximums that Bull Bitcoin will accept from you. Your bank or payment processor may impose its own maximums.

19.7. The fee applied to Express on-chain Bitcoin withdrawals is not collected by Bull Bitcoin. It is collected by Bitcoin miners. The feerate used for the transaction is always the priority feerate according the mempool.space. The feerate is accepted or rejected by the user at his sole discretion. The user understand and agrees that Bull Bitcoin has no control over the Bitcoin network fees.

19.8. Bull Bitcoin may impose additional transaction fees, at its sole discretion, on transactions sent by users to Bull Bitcoin whose amounts are below the minimum visible at www.bullbitcoin.com/rates.

19.9. The processing times displayed publicly at www.bullbitcoin.com/rates are meant to provide a general assessment of typical processing times and delays associated with particular transaction types. They do not constitute a guarantee or service-level agreement by Bull Bitcoin. Processing delays can be caused by multiple factors outside of its control. Bull Bitcoin will always attempt to process transactions on a best-effort basis.

Last updated: November 19, 2024